FREQUENTLY ASKED QUESTIONS
What makes Nine Lives Longevity different?
We create each formula using research-driven ingredients designed to support real biochemical balance — not trends. Our products focus on restoring core systems like neurotransmitter function, detox pathways, and mineral balance using science-based doses and clean manufacturing standards.
Are your supplements third-party tested?
Yes. Every batch is third-party tested for purity, potency, and contaminants (heavy metals, microbes, and allergens). We only partner with U.S. GMP-certified facilities that meet strict quality standards.
Are your capsules vegan and allergen-free?
Our formulas use vegan, hypromellose capsules and contain no gluten, soy, or dairy. We also avoid artificial colors, flavors, or preservatives to maintain full ingredient transparency.
How long will it take to feel results?
Most customers begin noticing subtle improvements in clarity, focus, and overall calm within 1–2 weeks. However, optimal balance can take several weeks of consistent use depending on individual biochemistry.
Can I take your products with my current medication or supplement stack?
Always consult your healthcare provider before combining any supplement with prescription medications or existing regimens. While our products use well-researched nutrients, each person’s chemistry is unique.
What is your return policy?
We do not accept returns on opened products, items without order information, or gift cards. However, if your product arrives damaged or defective, please contact us within 7 days of delivery. You’ll need to provide proof of the defect and ship the product back for verification before a replacement or refund is issued.
How long does shipping take?
Orders are typically processed within 1–2 business days, Monday through Friday, excluding holidays. After shipment, standard shipping is estimated to take 5–8 business days.
Standard shipping is free to the contiguous 48 U.S. states and Washington, D.C., with no minimum purchase required. Standard shipping to Alaska and Hawaii costs $15.95.
Priority Shipping to the contiguous U.S. and Washington, D.C. costs $10.95 and has an estimated transit time of 2–3 business days after shipment. Any additional expedited options will be shown at checkout.
We’ll email your tracking information when your order ships. Delivery times are estimates and may vary by destination and carrier.
Do you ship internationally?
At this time, Nine Lives Nutrition ships to U.S. addresses only. We plan to expand internationally in the future as our logistics grow.
How can I contact customer support?
Email care@nineliveslongevity.com. We usually respond within 1–2 business days.
For order questions, include your order number and a brief description of what you need help with. If an item arrived damaged, defective, or incorrect, include clear photos so we can review the issue.