Shipping policy

Shipping Policy – Nine Lives Longevity™

At this time, Nine Lives Longevity™ ships within the United States only.

We currently ship to the contiguous 48 U.S. states, Washington, D.C., Alaska, and Hawaii. We do not currently ship to U.S. territories, APO/FPO/DPO addresses, or international destinations.

Processing Times

Orders are typically processed within 1–2 business days, Monday through Friday, excluding holidays.

You will receive a tracking number by email once your order has shipped.

Shipping Times

Shipping transit time begins after your order has shipped and is separate from processing time.

Estimated delivery times are shown at checkout and may vary based on destination, carrier delays, weather, holidays, and fulfillment volume.

Contiguous U.S. and Washington, D.C.:

  • Standard Shipping: 5–8 business days.

  • Priority Shipping: 2–3 business days.

Alaska and Hawaii:

  • Standard Shipping: 5–8 business days.

Delivery timelines are estimates and are not guaranteed.

Shipping Rates

Shipping rates are displayed at checkout before payment.

Contiguous U.S. and Washington, D.C.:

  • Standard Shipping: Free, with no minimum purchase required.

  • Priority Shipping: $10.95.

Alaska and Hawaii:

  • Standard Shipping: $15.95.

Free shipping is not available for Alaska or Hawaii orders.

Any additional expedited services available for your destination will be shown at checkout with their prices and estimated transit times.

Order Tracking

Once your order ships, you will receive a tracking number by email.

If you do not receive tracking within three business days after placing your order, contact care@nineliveslongevity.comwith your order number.

International Shipping

We do not currently offer international shipping.

As we grow, we may expand shipping availability to additional countries and regions. Any updates will be reflected on our website and at checkout.

Lost or Damaged Packages

If your package arrives damaged, appears to be lost in transit, or is marked as delivered but cannot be located, contact care@nineliveslongevity.com.

Please include your order number and, where applicable, photos of the damaged packaging or product.

For damaged, defective, or incorrect items, please contact us within 14 days of delivery.

For packages marked as delivered but missing, please check with your household, neighbors, and building’s delivery area, then contact us within seven days of the marked delivery date.

For packages that appear lost in transit, please contact us if tracking has not updated for 14 days and the package has not arrived.

We will review the situation and work with the carrier when appropriate. If the issue is verified, we may offer a replacement, refund, or other resolution depending on the circumstances.

Please wait for return instructions before sending any product back.

See our Returns & Refund Policy for further details.

Incorrect Shipping Information

Please make sure your shipping address is accurate and complete before placing your order.

Nine Lives Longevity™ is not responsible for delays, lost packages, or failed deliveries caused by incorrect or incomplete shipping information entered at checkout, except where applicable law requires otherwise.

If you notice an address mistake after placing your order, contact care@nineliveslongevity.com immediately. We will do our best to help, but we cannot guarantee changes once an order has been processed or shipped.

Contact Us

For shipping questions, contact:

Nine Lives Nutrition LLC
30 N Gould St, Ste N
Sheridan, WY 82801
Email: care@nineliveslongevity.com

We usually respond within 1–2 business days.